Pretty decent looking ceiling fan, that 52″ Orbit model from the Monte Carlo Fan Company. I searched long and hard for a well-made ceiling fan that includes a dimmable uplight feature (I really enjoy indirect lighting). This one fits the bill, and I ordered 2 of them (one for each bedroom), and then a few weeks later ordered a third for the living room.
Of the first two, one arrived with a broken glass canopy for the uplight portion of the lamp. Sigh.
So I called Sears (from whom I purchased the fans), who said they could have me ship the entire fan back to them, and they would ship out a replacement. Kind of a big deal for 1 piece of glass.
So I called the Monte Carlo Fan Company. A very nice lady there assured me they could simply ship me out a new glass canopy at no charge. And so they did.
It arrived a week later – broken.
So I called the fan company, and they said they were very sorry, but they’d put special instructions for the warehouse to put the next one in “special packaging,” and that they would ship it out the next day.
In the interim, the third fan arrived from sears – with a broken uplight.
So I called the Monte Carlo Fan Company, and told them my situation, and they said they’d send another replacement glass canopy, also in “special packaging.”
This afternoon, the second replacement glass canopy (the first to be sent in “special packaging”) arrived – broken. It was not in any kind of “special packaging” (unless a simple cardboard box can be considered “special”).
I can only imagine that the next glass canopy to arrive will also be broken.
So, the tally so far: 3 fans shipped to me, 2 arrived with broken glass. 2 replacement glass canopies shipped to me, both arrived broken. That’s an 80% breakage rate.
I’m considering driving to their warehouse in New Jersey to pick up the motherf*cking glass canopies myself.